1. Once your Bitcoin deposit has been processed from your wallet provider, the transaction would need to get "3-6 confirmations" on the Blockchain which can take up to 1-3 hours to successfully credit your account. 

2. Providing incorrect details may result in the permanent loss of your funds.

3. Make sure that you enter a USDT (ERC20) wallet address correctly.

4. You can check the progress of your Bitcoin transaction by going to www.blockchair.com.

5. At the moment, if you deposit via USDT, you would need to withdraw via Bitcoin. Going forward, we shall be adding more crypto withdrawal options.

If you realize you have made a mistake, please contact us straight away. We can't guarantee the retrieval of your funds but we will see if we can do anything for you.

Step-by-Step Guide

You need to:

- Tap on "Deposit Funds".

- Choose USDT(ERC20)

- Choose the "Wallet" you would like to deposit to. 

- Enter the amount you want to send.

- Tap "Redirect me to the Payments Page".

 - The USDT (ERC20) address will pop up in the next window. 

- You would have a time frame of 15 minutes to complete the transaction. 

If you need any assistance regarding your account or any other questions, our support team is available 24/7 and you can also send us an email.

Click here to send us an email