1. Once your Bitcoin deposit has been processed from your wallet provider, the transaction would need to get "3-6 confirmations" on the Blockchain which can take up to 1-3 hours to successfully credit your account.
2. We do not accept Bitcoin Cash (BCH)
3. Providing incorrect details may result in the permanent loss of your funds.
4. You can check the progress of your Bitcoin transaction by going to www.blockchain.com.
5. You can only use the Bitcoin address we provide once. You should not use it on multiple
If you realize that you have made a mistake, please contact us straight away. We can't guarantee the retrieval of your funds but we will see if we can do anything to assist.
- Tap on "Deposit Funds".
- Choose the "Bitcoin" option to make a deposit from your wallet provider or "Bitcoin" using the 3rd party platform we offer to purchase and immediately send the purchasing Bitcoin to us.
- Choose the "Wallet" you would like to deposit to.
- Enter the amount you want to send.
- Tap "Redirect me to the Payment Page".
- You will then be provided with a Bitcoin (BTC) address which you will need to send your funds to, from your Wallet Provider.
If you need any assistance regarding your account or any other questions, our support team is available 24/7 and you can also send us an email.
Click here to send us an email