Proof of Identity (POA) Documents
We can accept ONE of the following;
- Bank Statement
(If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible)
- Utility Bill
(Water, Gas, Electric, etc)
- Postpaid Mobile Phone
-All four (4) corners of the document need to be seen and the document cannot be cropped. We need to see the full document.
-The above is also applicable for screenshots or scans. We require all the pages of your document.
(Account numbers and sensitive information can be covered).
- The document needs to be issued within the past 3 months.
- The document must state your full name and address.
- We need to see an official logo.
- File format: JPEG or PNG files only.
- Please ensure the document is not password protected.
This screenshot is not a replica of a specific proof of address document. This is purely an example to show the required information that needs to be shown on a requested address document.
If you need any assistance regarding your account or any other questions, our support team is available 24/7 and you can also send us an email.
Click here to send us an email