Proof of Identity (POA) Documents


We can accept ONE of the following;


- Bank Statement 

(If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible)

- Utility Bill 

(Water, Gas, Electric, etc)

- Postpaid Mobile Phone 



Our Guidelines;


-All four (4) corners of the document need to be seen and the document cannot be cropped.  We need to see the full document. 

-The above is also applicable for screenshots or scans. We require all the pages of your document.

 (Account numbers and sensitive information can be covered).

- The document needs to be issued within the past 3 months.

- The document must state your full name and address.

- We need to see an official logo.

- File format: JPEG or PNG files only.

- Please ensure the document is not password protected.


This screenshot is not a replica of a specific proof of address document. This is purely an example to show the required information that needs to be shown on a requested address document.






If you need any assistance regarding your account or any other questions, our support team is available 24/7 and you can also send us an email.


Click here to send us an email