Proof of Identity (POI) Documents

We can accept ONE of the following;

- Passport

- Drivers License

- Residence Documentation

- National Identity Card

Temporary residency permits are not accepted as proof of identification documents. 

Regarding POI documents ;

- It needs to be a government-issued document.

It needs to have your Date of Birth on it. You need to be over 18 to register an account with us. if any under-age clients are caught, their accounts will be permanently closed.

We need the front and back of the document

The document needs to be valid/in date.

All four (4) corners of the document need to be seen and the document cannot be cropped.  We need to see the full document. 

File format: JPEG or PNG files only.

It cannot be a screenshot from a computer or mobile device.

Please ensure the document is not password protected.

Any documents that looked tampered with or are edited will not be accepted.

This screenshot is not a replica of a Passport/ID. This is purely an example to show the required information that needs to be shown on a requested identity document.

If you need any assistance regarding your account or any other questions, our support team is available 24/7 and you can also send us an email.

Click here to send us an email