Proof of Identity (POI) Documents
We can accept ONE of the following;
- Drivers License
- Residence Documentation
- National Identity Card
Temporary residency permits are not accepted as proof of identification documents.
Regarding POI documents ;
- It needs to be a government-issued document.
- It needs to have your Date of Birth on it. You need to be over 18 to register an account with us. if any under-age clients are caught, their accounts will be permanently closed.
- We need the front and back of the document
- The document needs to be valid/in date.
- All four (4) corners of the document need to be seen and the document cannot be cropped. We need to see the full document.
File format: JPEG or PNG files only.
- It cannot be a screenshot from a computer or mobile device.
- Please ensure the document is not password protected.
Any documents that looked tampered with or are edited will not be accepted.
This screenshot is not a replica of a Passport/ID. This is purely an example to show the required information that needs to be shown on a requested identity document.
If you need any assistance regarding your account or any other questions, our support team is available 24/7 and you can also send us an email.
Click here to send us an email